Visible prioritization
Replacing fragmented requests with one visible intake
Made demand, tradeoffs, and ownership inspectable across a high-volume enterprise workflow.
ImpactSupported broader workflow improvements that reduced refinement time by 25%.
Context
Requests arrived through private messages, ad-hoc escalation, and disconnected conversations, making priorities and ownership difficult to see.
The decision
Move requests into one Jira intake and prioritization mechanism that exposed the request, decision, tradeoff, and owner.
What I did
- Defined a consistent intake path and the information needed for evaluation.
- Made prioritization and ownership visible to stakeholders.
- Connected accepted work to requirements, exceptions, and delivery status.
Result
The mechanism improved operating visibility and supported broader workflow changes associated with a 25% reduction in refinement time.
What I learned
A transparent intake system reduces coordination cost when it makes decisions visible rather than merely collecting more tickets.